What exactly does the hotel bellman do? - 1 views
started by kbojezhang44 on 13 May 20
started by kbojezhang44 on 13 May 20
started by kbojezhang44 on 13 May 20
started by kbojezhang44 on 13 May 20
The bellman is the bridge between the hotel and the guests. Through their work, the guest feels the hospitality of the hotel. Therefore, for a well-managed hotel, the bellman is a valuable asset of the hotel. Scope of work is as follows:
(1) Assist the residents to move their luggage by hotel luggage trolley.
(2) Hand over letters, parcels, notes and telegrams.
(3) To maintain a friendly, clean and competent image to guests.
(4) Provide customers with excellent and efficient service quality.
(5) Listen to the guest's opinion and answer the guest's difficult questions.
(6) Try to meet the special requirements of residents, such as valet packaging their items.
(7) Responsible for all telephone inquiry and counter inquiry matters.
(8) Keep baggage relocation can provide prompt and friendly service.
(9) Acting on luggage storage matters and issuing luggage request labels.
(10) Maintain baggage service equipment.
(11) Keep the luggage storage room tidy.
(12) Collect the check-out key of the guest.
(13) Familiar with hotel equipment and services, and actively introduce customers.
(14) Provide a welcome service at the main entrance of the lobby.
(15) Greet the guests, provide help, and lead the guests to the reception desk of the reception desk.
(16) When opening the front door and welcoming guests, if it rains, you need to take an umbrella to get guests on and off the bus.
(17) After receiving the key from the receptionist at the reception desk, check the room number on the key card again.
(18) Guide guests to the designated room and introduce the room equipment and how to use it.
(19) When guests check out, they will lead them to the checkout counter to check out.
(20) Put the luggage on the taxi, check the number of luggage and ask the guests to confirm.
(21) Assist to keep the lobby area clean and tidy.
(22) Report to and report to the director of the baggage team.
(23) Responsible for other tasks arranged by the baggage director.