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As described in the previous blog, an omnichannel ticketing system is more than an isolated tool. It's all about creating a more precise and integrated way of handling customer conversations.

Consumers increasingly use an omnichannel approach when planning purchases, according to the 'Future Shopper 2019' report on eCommerce by global digital agency Wunderman Thompson.

Make appointment management and scheduling smarter and more efficient with appointment BOT. Deliver seamless experience to patients and free up administrative staff's time to help them focus on more productive tasks. Omnichannel experience across multiple channels like facebook, website, and mobile. An assistant that understands the healthcare organization's language, Integrate with backend appointment systems, EHR and HMS Alerts, and Notifications.

Looking forward to next year, Intershop's innovation director reveals his predictions. What's going to happen in e-commerce in 2015? Lars Schickner, Director Innovation Lab, Intershop, shares his predictions with CBR. Omnichannel commerce remains a trend for 2015, and a challenge for retailers.

Azione Unlimited recently welcomed Barco Residential's Director of New Business, Americas, Daniel Nilsson, to its Board of Directors.

TCL released its new 5th- and 6th-series TV lines, the first of the corporation's products to include Google TV with personalized recommendations.

Harman International Director, Retail Store Experience Jamie Feuss on the new JBL Store in New York's SoHo, which sells portable, gaming, and party speakers.

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