SATISFYING CUSTOMER SERVICE METRICS WITH LIVE CHAT SUPPORT - 0 views
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Noe Legaspi on 02 Apr 13Although the advancement in technology has done much to dissolve the barriers between businesses and customers, the presence of a comprehensive strategy that preserves your clientele for keeps is no less important. A good customer-focused policy, balanced with innovation and creativity, would strengthen your business no matter how tough the corporate environment is. In this regard, live chat software is a great chat and co-browsing technology that has revamped online support all together. Customer service reps work to identify and solve customer issues. Creating memorable experiences for online visitors by fulfilling the customer service metrics for efficiency and effectiveness, chat increases customer retention rate and revenue while incredibly reducing the costs all at once.