Omni-channel Customer Experience - Meaning, Challenges & Solutions - 0 views
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cloudcherry on 20 Apr 17Omni-channel! It's a word that's been thrown around a lot these days. Given that marketers are having to come up with intelligent ways to drive customer engagement, the concept of omni-channel is now ubiquitous. So, how does this fit right into the Customer Experience model? In order to understand this, let's get straight to understanding