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AI and Chatbots are uniquely positioned to address the needs of the healthcare industry that is challenged in delivering the right message, the right response at the right time, and also in capturing the right voice of the consumer. The ability to bring everyone together in a conversational way will pave the way to not only in delivering the right care but also in formulating the right responses that address the needs of targeted consumers at a faster pace.

Abbott, in association with SmartBots.AI, has successfully launched an innovative new virtual assistant to support and engage their pan-India sales force - and her name is Maya. As a global healthcare company, Abbott has taken a leadership role in implementing digital solutions across all stakeholders, including patients, doctors, and employees, through the adoption of integrated technology solutions.