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CRM or Customer Relationship Management is a very wide term in businesses. The term" CRM" is used differently across different organizations, irrespective of the nature of the organization. Each organization has huge customer or prospect data and also they need to implement multiple processes to handle its sales execution. A CRM comes handy over here as it automates these processes and gives the organization their control. CRM is a combination of both things: 1. Customer High-Quality Data. 2. Process Defined inside an organization. With the help of CRM, an organization can manage both the above things and deliver the best value to the end customer. CRM can be required for numbers of different processes 1. CRM for Sales Process. 2. CRM for Service Management. 3. CRM for banks. 4. CRM for Vendors & Management.