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The boom in the outsourcing industry caused many Business Process Outsourcing Providers or BPO companies to mushroom in developing countries such as the Philippines, China, India, Russia and South America. Primarily, customer service representatives and telemarketers are the positions outsourced, but now even highly technical positions such as graphic designers and website designer are also being outsourced.

There are obstacles in managing your outsourced team but there are ways on how you can easily manage them even when they are on the other side of the world.

For insurance companies to reach their goals and sales target, they need to outsource these 5 insurance back-office processes.

The best way to succeed in outsourcing is by fully understanding how the outsourcing process works and how it can help you.

OneWorld Connections, a contact center in the Philippines, is one of the leading medium-sized outsourcing providers in the country. Based in Manila, OWC offers world-class BPO and KPO services.

Without a doubt, outsourcing can be an economical and efficient way for businesses to grow. So why are so many looking overseas?

It could come to a point where Hollywood will have to change the onscreen stereotype of a call-center agent, from a young kid from Mumbai to a young kid from Manila.

A 2021 business review to see if last year is truly one of the most tumultuous times, not only for the business landscape but the entire world in general.

A business review for 2021, can we say the same?