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CRM is available in the Web 2.0.About the new instant messaging a real-time communication with the many prospective customers and business partners is of course possible (fast as in the known ICQ). The new CRM system have interfaces.......Read Full Text

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The perks of having a web-based business are many but handling difficult customers isn't one of them. Online Customer Support is an online CRM application which enables online businesses to take care of customers' needs and wants.

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