Customer service in India - 0 views

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  #1 india incorporated on 14 Aug 14

   

  Recent articles have pointed to a huge desire to skill up the Indian workforce. Apparently less than 2 per cent of the workforce is suitably trained to carryout the work they are doing. And with 12 million additional job seekers being added to the economy each year, the skill gap will only grow.
  
  I suspect what will happen is that employers will simply churn through the excess supply of labour because they can "get them cheaper" and bury their heads in the sand when clients complain about poor service by blaming the untrained and the underpaid.
  
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  <div class="cArrow"> </div><div class="cContentInner"><p>Recent articles have pointed to a huge desire to skill up the Indian workforce. Apparently less than 2 per cent of the workforce is suitably trained to carryout the work they are doing. And with 12 million additional job seekers being added to the economy each year, the skill gap will only grow.<br /><br />I suspect what will happen is that employers will simply churn through the excess supply of labour because they can "get them cheaper" and bury their heads in the sand when clients complain about poor service by blaming the untrained and the underpaid.<br /><br /><a rel="nofollow" href="http://www.indiaincorporated.com/item/3681-enterprising-with-shai-vyakarnam-customer-service-in-india.html">Read More...</a></p> <br /> <p>Visit us at: <a rel="nofollow" target="_blank" href="http://www.indiaincorporated.com/">www.indiaincorporated.com</a></p> <br /> <p> </p></div>

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