My vision of e-participation is a service where users are the main (even only) provider of information and the conceptor only provides support and device. Moreover, users are involved in the improvement of the service (what they need, how to get the service more convenient) and the entreprise modifies the service according to those inputs. For example with Utilisacteur (the little youtube video I posted for the bookmarks sessions), the users of the service share the problems with the others via twitter (they provide the info) while the concertors make sure everyone gets the info in real time (they provide support).
For example with Utilisacteur (the little youtube video I posted for the bookmarks sessions), the users of the service share the problems with the others via twitter (they provide the info) while the concertors make sure everyone gets the info in real time (they provide support).