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  Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty [An article from: International Journal of Hospitality Management] book download
  
  

  

  
  

  O.M. Karatepe

  
  
  
  
  

  Download Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty [An article from: International Journal of Hospitality Management]

  
  
  
  

  
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