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Shirlee Dortch

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started by Shirlee Dortch on 04 May 13
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    Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty [An article from: International Journal of Hospitality Management] book download

    Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty [An article from: International Journal of Hospitality Management] O.M. Karatepe


    O.M. Karatepe





    Download Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty [An article from: International Journal of Hospitality Management]





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