Quality Is Defined By Customer - Satisfied customers are
priority number one for any great team. This satisfaction includes both internal
and external customers. A customer focus throughout development means
having a commitment from the team to understand and solve the customer’s
business problem. Once this business problem is understood, customer involvement
must be maximized to the degree possible to ensure that the customer's
expectations are aligned with the project. Techniques that support setting and
managing customer expectations include reporting on the backlog, building small
batch sizes, and delivering quality products.