Is the Best Travel Search Engine Around the Corner? - 0 views
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Frederick Smith on 15 Feb 12"...In tests of the real-life niche travel agencies in New York City and elsewhere that serve specific immigrant communities, pitched against the popular Web sites - like Expedia, Kayak, Vayama - nearly every time, travel agents bested the Internet big boys on both price (the objective part of the test) and service (what you might call the essay question). In other words, the agents suggested alternate routes, gave advice on visas and just generally acted, well, more human than their computer counterparts."