Am I Obsolete? How Customer Service Principles Ensure the Library's Relevance - 3 views
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Mark P. Bernstein. "Am I Obsolete? How Customer Service Principles Ensure the Library's Relevance" AALL Spectrum (2008): 20-22.Available at: http://works.bepress.com/mark_bernstein/2
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Library's Relevance" AALL Spectrum (2008): 20-22
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Library's Relevance" AALL Spectrum (2008): 20-22
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article to share for ACLCP March 1, 2010 Circ SIG Workshop