Redmine Products plugin - Simple products and orders managing for Redmine:
Simple orders management.
Orders statuses basic workflow.
Redmine CRM integration (required CRM Pro or CRM Light 3.1.1+ http://redminecrm.com/projects/crm).
Multi currency support.
Per line discounts and taxes.
Assignable to Redmine users.
Ajax line editing.
REST API.
Redmine Invoices plugin - Simple invoicing for Redmine:
Simple invoices management.
Invoices statuses basic workflow.
Redmine CRM integration (required CRM Pro or CRM Light 3.1.1+ http://redminecrm.com/projects/crm).
Multi currency support.
Multi language support.
Discounts (percentage and flat).
Assignable to Redmine users.
Custom lines units.
Per line tax value.
Ajax line editing.
Expenses module.
REST API for invoices.
Redmine Products plugin - Simple products and orders managing for Redmine:
Simple orders management.
Orders statuses basic workflow.
Redmine CRM integration (required CRM Pro or CRM Light 3.1.1+ http://redminecrm.com/projects/crm).
Multi currency support.
Per line discounts and taxes.
Assignable to Redmine users.
Ajax line editing.
REST API.
Redmine Invoices plugin - Simple invoicing for Redmine:
Simple invoices management.
Invoices statuses basic workflow.
Redmine CRM integration (required CRM Pro or CRM Light 3.1.1+ http://redminecrm.com/projects/crm).
Multi currency support.
Multi language support.
Discounts (percentage and flat).
Assignable to Redmine users.
Custom lines units.
Per line tax value.
Ajax line editing.
Expenses module.
REST API for invoices.
RedmineCRM plugins bundle including all pro plugins (CRM, Helpdesk and invoices) - Bundle content:
- Redmine CRM plugin.
- Redmine HelpDesk plugin.
- Redmine Invoices plugin.
Main features:
Contacts/companies and deals management.
Helpdeks system based on Redmine issues.
Invoicing intregrated with redmine time entries.
Redmine People plugin - Plugin for managing Redmine users with flexible permissions, avatars and attachments.
This plugin extends Redmine Users module with new UI and new features like local avatars, departments, permissions to manage users.
Redmine People plugin - Plugin for managing Redmine users with flexible permissions, avatars and attachments.
This plugin extends Redmine Users module with new UI and new features like local avatars, departments, permissions to manage users.
RedmineCRM plugins bundle including all pro plugins (CRM, Helpdesk and invoices) - Bundle content:
- Redmine CRM plugin.
- Redmine HelpDesk plugin.
- Redmine Invoices plugin.
Main features:
Contacts/companies and deals management.
Helpdesk system based on Redmine issues.
Invoicing integrated with redmine time entries.
RedmineCRM plugins bundle including all pro plugins (CRM, Helpdesk and invoices) - Bundle content:
- Redmine CRM plugin.
- Redmine HelpDesk plugin.
- Redmine Invoices plugin.
Main features:
Contacts/companies and deals management.
Helpdeks system based on Redmine issues.
Invoicing intregrated with redmine time entries.
Email based Hepdesk plugin for redmine:
Receive mail from customers.
Auto creating contacts from email senders.
Attach issues to created contacts from mail.
Send notification to contact that his issue received and processing.
Find existing contacts by mail and attach messages to.
Send answer from redmine to contact email.
Add tags to autocreated contacts.
White list for customers.
Black list for spamers..
RedmineCRM plugins bundle including all pro plugins (CRM, Helpdesk and invoices) - Bundle content:
- Redmine CRM plugin.
- Redmine HelpDesk plugin.
- Redmine Invoices plugin.
Main features:
Contacts/companies and deals management.
Helpdeks system based on Redmine issues.
Invoicing intregrated with redmine time entries.
Redmine Products plugin - Simple products and orders managing for Redmine:
MAIN FEATURES:
Products and order lists -
See and bulk-manage lists of your products or orders with all related information, such as applied taxes and discounts.
Advanced grouping -
Create categories and multi-level subcategories to group your offer in the most convenient way.
Custom order workflow -
Design your order and delivery workflow with certain statuses, to process them faster.
API access -
Place products list on any external sites then manage them and update inside Redmine with bulk operations. They refresh automatically everywhere.
Multi-currency support -
7 language versions -
English, German, Spanish, Polish, Russian, Chinese, Chinese(Taiwan)
Helpdesk is a ticket based Customer Support for Redmine. Manage and automate your Customer Care.
MAIN FEATURES:
Autoresponders -
Create autoresponder with styling and macros to auto-populate data and personalize your message.
Customer information -
See all data from CRM-profile info, tags, background information and previous support tickets.
Ticketing System -
Redmine Issues turn into tickets with additional information you need from Helpdesk type of software.
Reply with macros from the ticket -
Create header and footer templates that include macros. They can include data such as ticket ID, name, and surname of the agent. They will automatically fill the gaps on sending your reply.
Canned Responses -
For frequently asked questions, build templates with replies. Personalize them with macros that automatically fill in the data.
Helpdesk Widget with API -
With Helpdesk Widget, clients can send messages or tickets from any page-inside the Redmine or external. Displayed fields can be pre-populated.
SLA Metrics and Reports -
Track performance with SLA metrics: Avg. first response time, a number of replies needed to close the ticket and ticket closing time.
Satisfaction ratings -
Clients can rate your employees' answers with happy, neutral or sad emoticon and an additional comment. Track satisfaction with report.
Detailed reports -
Monitor how much time you spend on support. Internally: for each product or department. Externally: for which client or project.
12 language versions -
German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese.