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The big question, 10 years later, is whether things have improved or worsened for those in the bottom third of the income distribution, the people who clean hotel rooms, work in warehouses, wash dishes in restaurants, care for the very young and very old, and keep the shelves stocked in our stores. The short answer is that things have gotten much worse, especially since the economic downturn that began in 2008.

"Or consider what American computer specialists are doing on the Internet, perhaps terrorist leaders' greatest safe haven, where they recruit, raise money, and plot future attacks on a global scale. American specialists have become especially proficient at forging the onscreen cyber-trademarks used by Al Qaeda to certify its Web statements, and are posting confusing and contradictory orders, some so virulent that young Muslims dabbling in jihadist philosophy, but on the fence about it, might be driven away."