From serpentine queues in dusty government offices and endless wait for government files to move, to swanky SUWIDHA centres, SAANJH centres and swift action on file, where a citizen enjoys efficient service delivery as his right, Punjab has come a long way. The country's food bowl is now known more for its effective and innovative governance reforms than its verdant fields and sun-kissed ripened wheat, reports Priya Yadav of Elets News Network (ENN) from the land of five rivers