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Social Signal is a social media agency that provides strategy, development and community management to engage your customers, supporters and team.

Letizia is a user interface agent that assists a user browsing the World Wide Web. As the user operates a conventional Web browser such as Netscape, the agent tracks user behavior and attempts to anticipate items of interest by doing concurrent, autonomous exploration of links from the user's current position. The agent automates a browsing strategy consisting of a best-first search augmented by heuristics inferring user interest from browsing behavior.

erg interessant paper over een recommendation technology ontwikkeld bij MIT in 95

Great blog post about how to increase and sustain community activity. 5 steps: enabling influencers, identify advocates, enabling advocates, what's beyond?, negative feedback & the community manager

interessante blog post over het opzetten en onderhouden van een online community.