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The first step is to run some user tests so you can find out why people are leaving; then you can create your improvement plan. But what should you test specifically? What should you be looking for? We've got the list for you right here so that you can get great user feedback when you test your checkout process. Two of the biggest factors in shopping cart success are… Customer confidence and Ease of use

Diskussion der gängigen Inspektionsmethoden zur Analyse von Usability-Problemen und Hypothesenbildung für Expermente.

"Students out at Brigham Young University in Utah have taken an interesting turn in the now-developing eye controlled PC wars (some war-so far it's two parties), and the turn will give Brigham Young a critical edge: namely, a 75 percent price cut. A while back we talked about the PCEye from Tobii, the system that allowed a Lenovo laptop to get controlled by a series of glances and blinks out at the CeBIT show. And then we later announced that it got priced, at a whopping $6900 per unit. This made an already bad situation in which the PCEye might have been useful significantly worse by making it almost inaccessible to those who could have used it."