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A couple of weeks back I (Gary Hamel) provided you with a synopsis of Vineet Nayar's new book, "Employees First, Customers Second," which has been recently published by Harvard Business School Press. In it, Vineet, CEO of HCL Technologies, talks about the progress his company has made in making managers more accountable to those on the front lines. Having posted my summary, I invited you to submit your questions to Vineet, and many of you did, along with plenty of piquant comments. Herewith, Vineet's reply. He begins by providing a bit of context, and then takes on a few of the most-asked queries.

"You can smell the fresh paint as companies the world over complete their post-recession overhauls. Few business organizations, functions, and processes have escaped this rethink, which is meant to fortify organizations before the next downturn comes At the risk of stirring a hornet's nest, I'd like to ask one question: How many of us CEOs included, as part of the rethink, changes to the CEO's role and responsibilities? "