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Your success stories should include the situation, the action you took and the result. Here is an example if you were interviewing for a sales position: The Situation: I had a customer who did not want to hear about the features of my merchandise because of a prior interaction with my company. The Action: I listened to her story and made sure I heard her complaint. I then explained how I would have handled the situation differently and how I can offer her better service. I showed her some facts that changed her mind about dealing with the company again. The Result: She not only bought the merchandise, but also complimented how I handled her account. She is now one of my best customers.

Your success stories should include the situation, the action you took and the result. Here is an example if you were interviewing for a sales position: