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Open311 is a form of technology that provides open channels of communication for issues that concern public space and public services. Primarily, Open311 refers to a standardized technology for location-based collaborative issue-tracking. By offering free web API access to an existing 311 service, Open311 is an evolution of the phone-based 311 systems that many cities in North America offer.

This is a great approach that ties together efforts in San Francisco, Boston, the District of Columbia, Portland, and Los Angeles to open more services to citizens, and to use data to drive progress in people's lives.