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Parycek

Gov 2.0: Kundra, SF officials promote Open311 API - 0 views

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    This is a great approach that ties together efforts in San Francisco, Boston, the District of Columbia, Portland, and Los Angeles to open more services to citizens, and to use data to drive progress in people's lives. 
Parycek

Social Media Cheat Sheet - 0 views

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    which sites are best for: 1) Customer communication2) Brand exposure3) Driving traffic to your site4) SEO
thinkahol *

Speech on media propaganda - Glenn Greenwald - Salon.com - 0 views

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    The 30-minute speech I gave last month at the Symphony Space in New York is now available on video, and is posted below in three YouTube segments (the first segment also contains the 4-minute introduction of my speech). The speech pertains to the evolution of my views on media criticism, the nature of media propaganda and what drives it, and what can be done to combat it. A DVD of the entire event -- featuring the three other speeches: from Amy Goodman, Noam Chomsky and Michael Moore -- is available at FAIR's website. I want to note one example, from today, that vividly illustrates many of the themes I discussed in that speech.  It is found in the following passage from this Reuters article on Obama's escalation of the covert war in Yemen and his targeting of U.S. citizen Anwar Awlaki for assassination: A U.S. official confirmed to Reuters that a U.S. strike last Friday killed Abu Ali al-Harithi, a midlevel al Qaeda operative, which followed last month's attempted strike against Anwar al-Awlaki, the leader of al Qaeda in the Arabian Peninsula. Whether Awlaki has any operational role in Al Qaeda at all is a matter of intense controversy.  The U.S. Government has repeatedly asserted that he does, but has presented no verifiable evidence to support that accusation.  But what is not in dispute is the notion that Awlaki is "the leader of al Qaeda in the Arabian Peninsula."  He unquestionably is not, and never has been, as multiple Yemen experts have repeatedly noted.  The Reuters claim is factually and entirely false. Whatever one's views are on Obama's assassination program, targeting U.S. citizens without due process obviously raises extraordinary and vitally important questions.  As The New York Times' Scott Shane put it when confirming Awlaki's inclusion on Obama's hit list: "The Obama administration has taken the extraordinary step of authorizing the targeted killing of an American citizen. . . . It is extremely rare, if not unprecedented, for an America
thinkahol *

FDL Book Salon Welcomes Lawrence Lessig, Republic, Lost: A Declaration for Independence | Book Salon - 0 views

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    If, as Lessig conclusively demonstrates, Congress is indifferent to the will of the people and to democratic debate - because it has been captured by monied interests to whose interests it exclusively attends - then the people lose the ability to affect what government does in any realm. It doesn't make much difference which problem you believe is most pressing: this is the dynamic that lies at the heart of it. Inaction on climate issues is due to the power of polluters and energy companies; the power of the private health insurance industry blocks fundamental health-care reform; endless war and civil liberties abuses are sustained by the power of the surveillance and National Security State industries; and a failure to achieve real Wall Street reform is due to the fact that, as Sen. Dick Durbin amazingly acknowledged about the institution in which he serves, "the banks frankly own the place." Without finding an effective way to address that overarching problem, the only recourse for citizens becomes either passive acceptance of their powerlessness (i.e., apathy and withdrawal) or disruption and unrest fomented outside of the electoral system (the driving ethos of OccupyWallStreet).
Johann Höchtl

eGovernment - a driving force for innovation and efficiency in Public Administration - 0 views

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    Paper von Archmann et.al.
Parycek

You Can Learn From "Dell Hell." Dell Did | CustomerThink - 0 views

  • Learning from Dell
  • Customers are in control. Work with them and learn from them. Real conversations are two-way. Think before you talk—but always be yourself. Address any form of dissatisfaction head on. Be aware that any conversation can become global at any time. Size doesn't matter—relevance does. Just as one journalist can trigger a newscycle, one blogger can do the same. Don't be afraid to apologize. Develop direct links to customer community (IdeaStorm for Dell), listen for how we can improve. One customer is part of many communities. Teamwork, transparency and frequent consistent communication are key in this new world. No shortcuts are possible. Implementing business change requires much effort across departments.
  • Engage our people to make it work
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  • Tools are important but people drive processes. Feedback digital media tools for email and chat, inside and outside of Dell, are becoming as vital as call data and traditional online support. Working globally means anti
Parycek

Gordon Brown and Tim Berners Lee: Back to the Future? - 0 views

  • First to digitalise – to make Britain the leading superfast broadband
  • Second to personalise –
  • Third to economise – in the Pre-Budget Report we set out our determination to find £11 billion of savings by driving up operational efficiency,
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  • d I want to go much further in harnessing the power of technology to refashion the structures and workings of government
  • s can open the door to a reinvention of the core policy-making processes and towards a renewal of politics itself
  • to replace the first generation of e-government with a much more interactive second generation form of digital engagement which we are calling Mygov
  • s open, personalised platform will allow us to deliver universal services that are also tailored to the needs of each individual
  • to move from top-down, monolithic websites broadcasting public service information in the hope that the people who need help will find it – to government on demand.
  • survey freely available to the public, without restrictions on re-use. Further details on the package and government’s response to the consultation will be published by the end of March.
  • in the autumn the Government will publish online an inventory of all non-personal datasets held by departments and arms-length bodies – a “domesday book” for the 21st century.
Johann Höchtl

Study links online transparency efforts, trust in government - Nextgov - 0 views

  • The first-ever quantitative assessment of online open government efforts has concluded that the perceived transparency of federal Web sites drives trust in government.
  • The longstanding approach to quantifying transparency has been, "well let's measure how much data they put out there," said Larry Freed, ForeSee Results' president and chief executive officer. "To me, that's not measuring transparency. That may be measuring confusion."
  • "If citizens find e-government transparent, they are more likely to return to the site, recommend it, and use it instead of a more costly channel," the study found. "They even express more trust in the government agency."
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  • Citizens who believe a site is highly transparent are 46 percent more likely to trust the overall government, 49 percent more likely to use the site as a primary resource and 37 percent more likely to return to the site, according to the study.
  • McClure also noted that a site's perceived transparency can save the government money by encouraging citizens to access services online, rather than through less efficient channels.
  • Other departments that want to make their sites more transparent "should stand firm when those at the helm pressure them to ignore what the audience wants, and instead design for the internal audience,"
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