Second, don't underestimate the lock-in power that programs like Outlook and Excel and Quickbooks and Peachtree and their associated files still hold, particularly in smaller businesses. Someday we may have standard document formats and easily transportable data, but we don't yet. The competitive battle for the future of software is going to be fought out at the level of the Little Picture as much as at the level of the Big Picture. Lose sight of either one, and you'll be in trouble. In other words: It ain't over till the Fat Guy rants.
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