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"We (Forrester) just published a report on the state of adoption of Office 2013 And Productivity Suite Alternatives based on a survey of 155 Forrester clients with responsibility for those investments. The sample does not fully represent the market, but lets us draw comparisons to the results of our previous survey in 2011. Some key takeaways from the data:   One in five firms uses email in the cloud. Another quarter plans to move at some point. More are using Office 365 (14%) than Google Apps (9%).  Just 22% of respondents are on Office 2013. Another 36% have plans to be on it. Office 2013's uptake will be slower than Office 2010 because fewer firms plan to combine the rollout of Office 2013 with Windows 8 as they combined Office 2010 with Windows 7. Alternatives to Microsoft Office show little traction. In 2011, 13% of respondents supported open source alternatives to Office. This year the number is just 5%. Google Docs has slightly higher adoption and is in use at 13% of companies. "

"Based on the results of this survey, it's clear that SMBs see the value of cloud-based solutions and are eager to benefit from a productivity and ROI perspective," said Fonality president and CEO Dean Mansfield. "Cloud-based communications tools in particular can be leveraged by companies to drive competitive differentiation while maximizing working capital." Minimizing total cost of ownership is the "ultimate goal" of adopting service-based offerings, according to survey results, while mobility and UC were recognized by a strong majority of those surveyed as key technologies to increase efficiency and profitability. Most respondents saw their current communications solutions as being "good," but 78 percent also seek to improve their capabilities. There was a very high amount of interest in cloud-based solutions and an "excellent prognosis" for cloud-based AaaS (Anything as a Service), with market opportunities still emerging "The needs of small and mid-size businesses differ significantly from large enterprises," said Steve Taylor, editor-in-chief and publisher for Webtorials, "This study shows that SMBs have a notable disposition to leveraging cloud-based technology to enhance their operations and their communications capabilities in particular."

What a dumb ass statement: "That's certainly one reason Microsoft still holds a giant lead in market share." The SFGate article compares Google Apps lack of service to Microsoft's Productivity monopoly, suggesting that Microsoft provides better service?  That's idocy.  Microsoft's service is non existent.  Third party MSDN developers and service businesses provide near 100% of MS Productivity support.  And always have.   Where Microsoft does provide outstanding support is to their MSDN network of developers and service providers.   Google will have to match that support if Google Apps is to make a credible run at Microsoft.  But there is no doubt that the monopolist iron grip on the desktop productivity platform is an almost impossible barrier for Google to climb over.  Service excellence or not.

Not surprisingly, Microsoft is going to pound on "productivity" as the key differential between their desktop-cloud-mobile computing products, and those of mobile-productivity platform challengers, Apple and Google. There are three platform contenders, and this article points out that it is Google Apps that is keeping Apple in the business productivity game. Very interesting insight. Especially since a recent Forrester Report has the Apple platform capturing 65% of all mobile business application development. And Microsoft with only 1%. Google weighs in with 13%. This is a stunning setback for Microsoft. The MS monopolist empire is built on business productivity, with 98% of clinet/server marketshare. excerpt: "Over time, Microsoft has tried to tilt the marketing message to position Surface as a "productivity tablet". Now that Surface 2 is out, the "productivity tablet" message is coming across loud and clear. But can what people use tablets at work for actually be described as "productive"? Surface might be new, but the idea of using tablets in business is not. Although Microsoft would like us to believe that a tablet that doesn't run Office and doesn't have a good solution for a keyboard can't be used in business, the iPad has been used in business since its release in April 2010. Mobile device management (MDM) allows enterprises to control which apps are available on both on BYOD and enterprise-supplied tablets. Some MDM vendors publish reports and surveys on what their customers' allow and disallow. This information can provide some insight into what apps people are typically using. Back in June, my ZDNet colleague Adrian Kingsley-Hughes reported on a report put out by one such vendor. Fiberlink gave this list of iOS apps that are commonly whitelisted: iBooks Adobe Reader Google Citrix Receiver Numbers Dropbox Pages iTunes U Keynote WebEx Along with those apps, you also need to add that apps that come with the device - namely web browsing, email,