Telax Unveils HTML5 Software for Mac OS Contact Centers - 0 views
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Gary Edwards on 05 Jan 12Interesting development in the world of real time Web Apps. Looks like Business processes and services in the Cloud are embracing HTML5, and moving fast to replace legacy client/server. Note this is not Flash or Silverlight RiA. excerpt: Telax Hosted Call Center, a leader in cloud contact center solutions announced the release of its HTML5-based Call Center Agent (CCA) today. Key to the development of the browser-based CCA was Websocket, a component of HTML5 that provides a bi-directional, full-duplex communication channel over a single Transmission Control Protocol (TCP) socket. Websocket is currently supported by the latest versions of Google Chrome, Apple Safari, and Firefox, making Telax's new CCA compatible with the most popular browsers in Mac environments. Before HTML5, real-time unified communication software was typically deployed as a local client because its browser-based counterparts were unable to deliver an acceptable user experience. Some browser-based clients use 3rd party software such as Adobe Flash or Sliverlight to operate adequately, but both solutions require software installation and are not mobile friendly.