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Interesting, but lightweight interview with Ray Ozzie.  Look at the productivity comment in particular.  He also mentions "social productivity" as being an aspect of "communications".  My guess is that his new startup, Cocomo, will gear up towards a Cloud Productivity Platform where this new capability of integrated web communications is woven deep into collaborative productivity applications.  With enough juice to blow the legacy Windows - MSOffice Productivity environment out of the water.  We shall see. excerpt: When he joined Microsoft he thought it had a "tremendous history," he said, with great technology assets and people. But it was a company struggling to adjust to changes in the PC and server markets, he said. "I tried my best to communicate with various groups what their purpose in life was," he said. For instance, he tried to convince the Office group that it should focus on selling productivity, as opposed to selling PC-based productivity products, and the Xbox group that it should sell entertainment, not boxes or discs.