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Marc-Alexandre Gagnon

RIM and Telefonica team up on NFC mobile payments pilot - IT News from V3.co.uk [24Nov11] - 0 views

  • Research In Motion has staked its claim as a leader in the mobile payment and Near Field Communications space with the announcement of a new pilot project which will see Telefonica employees at the network operator's Madrid headquarters able to pay for goods in local retailers with their BlackBerrys.
  • The Telefonica Wallet for BlackBerry project will allow users of the NFC enabled BlackBerry Bold 9900, BlackBerry Curve 9360 and BlackBerry Curve 9380 handsets to pay by touching their device against a reader in participating stores.
  • The SIM-based NFC technology stores funds and transcation details electronically on the phone's chip while at the front end an application on the device allows user to choose which cards they want to use, as well as get account balances.
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  • The pilot is set to be rolled out to Telefonica employees worldwide and, if successful, could be a precursor to commercial services rolling out from next year, according to the network giant.
  • The news comes as Barclaycard and Visa Europe announced that the O2 arena in London will be rolling out more than 250 contactless card readers across the venue to allow users with contactless cards or NFC enabled phones to pay more quickly and easily.
  • Barclaycard and Orange in May announced their SIM-based Quick Tap payment service for NFC enabled mobile phones, starting with the Samsung Tocco Lite.
Marc-Alexandre Gagnon

45 mobile operators announce support for SIM-based NFC [24Nov11] - 0 views

  • 45 mobile operators have pledged their support for subscriber identity module (SIM) based Near Field Communication (NFC) implementations in an announcement made by mobile industry trade body the GSM Association (GSMA).
  • The 45 operators involved account for nearly 3 billion subscriptions worldwide, and include China Mobile, Vodafone Group, América Móvil, Telefónica Group, China Unicom, Axiata, Bharti Airtel, Deutsche Telekom, Verizon Wireless, and AT&T.
  • Potential applications for this technology include mobile payments, public transit access, event ticketing, secure access to buildings or vehicles, identification, and person-to-person (P2P) data sharing.
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  • The GSMA has published interoperability standards for SIM-based NFC application programming interfaces (APIs) and protocols based on the Pay-Buy-Mobile specification for secure NFC mobile payments. Such standards pave the way for the development of contactless services across a variety of devices irrespective of their operating system (OS) while providing more detailed implementation protocols for the Java and Android platforms.
  • IHS Screen Digest research indicates that the 45 operators involved in the announcement serve 50.7 per cent of the world's mobile subscriptions. Since the NFC module is embedded in the SIM card, the operators expect users to be able to use existing handsets for contactless services without the need to switch to a high-end smartphone. Users of smartphones currently lacking NFC capabilities will also benefit from this technology.
  • The large existing user-base of low-cost, mid-tier, NFC-less feature phones popular in emerging markets is a prime target for this technology. However, technical difficulties have prevented the adoption of SIM-based NFC. As the SIM card slot is located behind the battery, radio signals to and from the NFC module are effectively blocked in many phones.
  • There is also the issue of cost. IHS Screen Digest estimates current SIM-based NFC modules to be a hundred times more expensive than traditional SIM cards. This would deter most operators from venturing into offering SIM-based NFC as an option to customers in emerging economies until economies of scale bring the associated costs down.
  • It is unlikely that operators will allow third-party "over-the-top" services outside of their value chain. As the implementation of some contactless services (e.g. mobile payments, public transit) depends on a close collaboration between operators and local third-parties, it is expectable that contactless services deployments and uptake will vary greatly across markets.
  • IHS Screen Digest does not foresee rapid adoption of SIM-based NFC mobile payments. Users will likely become acquainted with the contactless technology by way of other use-cases, as NFC experiences in Asia and Europe suggest--most notably the Octopus transit and stored-value card in Hong Kong, and the London Oyster transit card.
  • If NFC payment and transit cards schemes prove successful in more locations, the likelihood that such services will be increasingly incorporated into mobile devices will also increase.
D'coda Dcoda

PayPal sues Google over mobile payments [27May11] - 0 views

  • EBay and its online payment unit, PayPal, on Thursday sued Google and two executives for stealing trade secrets related to mobile payment systems. The two executives, Osama Bedier and Stephanie Tilenius, were formerly with PayPal and led the launch on Thursday of Google's own mobile payment system in partnership with MasterCard, Citigroup and phone company Sprint. The suit highlights the growing battle by a wide range of companies from traditional finance to Silicon Valley trying to take a major stake in what has been described as a US$1 trillion ($1.2 trillion) opportunity in mobile payments. The mobile phone is seen as the digital personal wallet of the future. The eBay suit said Bedier worked for nine years at PayPal, most recently serving as vice president of platform, mobile and new ventures. He joined Google on January 24 this year.
Marc-Alexandre Gagnon

Mobile payment security apps coming to NFC-ready smartphones - Computerworld [26Aug11] - 0 views

  • Four major credit card companies are working with the Isis mobile wallet venture to install mobile payment security applications on upcoming NFC-ready smartphones in the U.S.
  • Visa expects to license its own software, called PayWave, to the upcoming near-field communication (NFC) smartphones sold by the three wireless carriers in the Isis consortium, a Visa spokeswoman said yesterday.
  • All four of the credit networks offer contactless payment software, which today is more widely used on cards containing chips than in smartphones. Isis officials said in July that having all four on board will increase consumer and merchant acceptance of NFC-ready smartphones used to make point-of-sale purchases.
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  • With the various contactless payment applications, customers would likely launch the application on a smartphone with a single touch, and then enter a PIN before waving it at a contactless terminal to make a payment at a retail outlet.
Marc-Alexandre Gagnon

2012 will be a pivotal transition period for mobile payments (panel) | ZDNet [27Sep11] - 0 views

  • Summary: Mobile payments are expected to pick up rapidly in the next year, but don’t expect NFC technology to be at the forefront just yet.
  • Mobile payments is a hot topic at the moment, but there’s actually quite little going on in comparison when it comes to actual activity. There are hardly any smartphones enabled with NFC technology, nor are most of the digital wallet programs set up and running extensively yet.
  • this field is expected to rapidly change within in the next year, according to a group of panelists assembled at GigaOM’s Mobilize 2011 conference in San Francisco on Monday afternoon. The mobile payments spectrum could (and should) look vastly different at this time in 2012.
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  • it will finally be the year to move beyond pilots and trials into real, full-blown commercial deployments.
  • NFC is a “great technology,” mobile payments is already happening really quickly.
  • Dave Talach, vice president of global product management at VeriFone, affirmed that he loves NFC because of the frictionless and seamless experience it offers customers as it enables the possibility to pay, utilize coupons, earn loyalty points and more all with a single click — thus creating a unique experience tailored to each consumer.
  • In the end, it’s really about producing a solution that is secure and convenient for both the consumer and the seller more than anything else.
Marc-Alexandre Gagnon

More than half of Canadians happy with a cash-free future: PayPal | Money | Toronto Sun - 0 views

  • The majority of Canadians would be happy with a cash-free future using digital forms of payment instead of carrying currency, according to a new PayPal Canada survey.
  • Leger Marketing polled 1,512 Canadian adults online and found 56% would prefer using a digital wallet.
  • Thirty-four per cent would rather carry a smartphone than a pocket full of change to make a payment and 36% would use their phone to pay for something as inexpensive as a $5.50 latte or as big ticket as a $272.30 iPod.
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  • "From avoiding the search for ATMs, to finding easier ways to split restaurant bills with friends or making payments anytime, anywhere and from virtually any device, Canadians want easier, faster and safer ways to shop, share expenses, send money or get paid back," said Darrell MacMullin, managing director of PayPal Canada, a subsidiary of eBay and the biggest name in online payments.
  • PayPal reported $750 million in global mobile payment volume in 2010 and expects that number to hit $3 billion by the end of 2011 as more consumers switch from regular cellphones to smartphones
Dan R.D.

Mobile payments worth $670 billion by 2015 [05Jul11] - 0 views

  • Mobile payments have taken off in the last few years, and are now poised to grow from $240 billion this year to $670 billion worldwide in 2015, according to Juniper Research. Fueled in part by the nascent near field communication (NFC) market, which is expected to be worth $50 billion by 2014, the overall mobile payments market is also expected to rise quickly thanks to mobile ticketing, money transfers and purchases of physical goods. Mobile payments are more reliant right now on digital goods purchases, which is expected to double by 2015 and will account for 40 percent of the market. But the faster growth will occur with NFC, which can be used in retail and merchant locations to buy physical items. Juniper said 20 countries are expected to launch NFC services in the next 18 months.
Marc-Alexandre Gagnon

Fortumo unveils HTML5-based mobile payments [26Oct11] - 0 views

  • Mobile payments company Fortumo (which we’ve already covered in the past) unveiled cross-platform, HTML5-supported mobile payments, allowing developers to monetize users of mobile web apps in 60 countries, on any mobile device, with single integration.
  • The solution is praised to require “less clicks” relying on the data already stored on a device, ensuring for both better user experience and, well, more money for developers.
  • What’s more, thanks to operator billing capabilities it [solution] offers “strong alternative to credit cards,” especially in emerging markets.
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  • In that sense, Fortumo has carrier billing partnerships in 60 countries spanning 230 carriers, and where such payment method isn’t allowed, the system automatically “falls back” to Premium SMS, which is cool…
Marc-Alexandre Gagnon

Starbucks apps account for 26M mobile payments and $110M in card reloads | VentureBeat ... - 0 views

  • The Starbucks brand may be synonymous with pricey lattes, but the coffee conglomerate has pushed a number of mobile initiatives in 2011 to make its name also stand for digital innovation.
  • New numbers released Monday suggest that the strategy is working.
  • Starbucks has now processed more than 26 million mobile payments since January, Adam Brotman, vice president and general manager of digital ventures at Starbucks, told VentureBeat.
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  • Add to that the fact that more than 6 million of those mobile transactions occurred during the past nine weeks — which is more than double the 3 million transactions the company saw in the first nine weeks post release — and the data shows a growing number of consumers are going wallet-free and opting instead to pay for their daily coffee runs with the Starbucks mobile app.
  • Starbucks mobile pay, a prominent feature of the company’s iPhone and Android applications, was released in the U.S. in January. Consumers can use the mobile app to load money on to a digital Starbucks Card and present a 2D barcode to pay-by-scan at the register at more than 9,000 locations. The program launched in Canada in November and will land in the U.K. in January 2012.
  • Of the $2.4 billion loaded on to Starbucks Cards in fiscal year 2011, $110 million was loaded onto cards via Starbucks mobile apps. The mobile figure equates to just under 5 percent of all reloads, but does highlight a shift in how customers engage with Starbucks cards. “Customers love the ease of [Starbucks card] reload and autoload on their apps,” Brotman said.
  • Mobile app users are also tapping the company’s e-gifting feature to send the electronic gift of Starbucks from their phones. E-gifting was added to the apps in June — it was previously available as a web-only feature — and now accounts for 10 percent of total e-gifting volume.
  • The company’s early successes on mobile have allowed it to experiment with apps like Starbucks Cup Magic, a one-off holiday application released in mid November that adds a layer of augmented reality to the in-store experience. An app user can point his device’s camera lens at a holiday character on Starbucks cups, coffee bags or in-store signage, and watch the character come to life. The app has been used in this capacity more than 450,000 times to date, Brotman said.
  • Starbucks also now has 3.6 million customers in its My Starbucks Rewards loyalty program, and 2 million members have reached the highest Gold level.
  • Altogether, the stats show that the company’s Starbucks Card, loyalty, payment, e-gifting and drink builder modules and programs are converging into a single, mobile experience that customers truly love, Brotman said.
Marc-Alexandre Gagnon

Digital Payments Innovator Jumio Raises $25.5 Million - 0 views

  • Kicking off the new year with a fresh wad of cash: according to an SEC filing, mobile and online payments startup Jumio has raised $25.5 million in funding on top of the $6.5 million it raised from Facebook co-founder Eduardo Saverin – and others – back in March 2011.
  • The startup’s twist on helping e-merchants process card payments digitally is to leverage webcams (and smartphone cameras) to read credit cards rather than making people enter their details or swiping their cards. Its solution, called Netswipe, in other words turns phone cameras and webcams into credit card readers.
  • Jumio confirmed the financing round but declined to provide more details (which investors participated and what they plan to use the additional capital for) at this time.
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  • Jumio was co-founded by Daniel Mattes, who sold his latest company, Jajah, to Telefonica for $207 million. Mattes is called the “Bill Gates of the Alps” in some parts.
Marc-Alexandre Gagnon

Closing The Redemption Loop In Local Commerce | TechCrunch - 0 views

  • When it comes to local commerce, the ultimate prize everyone is going after right now is how to close the redemption loop. The redemption loop starts when a consumer sees an ad or an offer for a local merchant, and is completed when the consumer makes a purchase and that purchase can be tracked back to the offer. If you know who is actually redeeming offers and how much they are spending, you can be much smarter about tweaking and targeting those offers
  • Groupon, LivingSocial, and other daily deal sites have created enormous value by pushing the redemption loop the furthest. When someone buys a daily deal, for instance, that translates into cash for the merchant. But for the vast majority of their deals Groupon and LivingSocial do not track whether or not they are ever redeemed, much less the amount each consumer actually spends at the store or restaurant once they show up.
  • And that is why mobile is so appealing. If you can send deal notifications to people’s phones based on their exact location and nearby deals, you have the beginnings of narrowcasting. Later on, companies will figure out how to layer on ways to target by income, gender, and other factors as well.
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  • Google is trying to link Google Offers to its Google Wallet, which requires an NFC chip in your phone and an NFC reader at the merchant’s checkout. It has the advantage of working with MasterCard, Citi, and other large payment processors. But it also depends on a brand new technology that will take a long time to become widely available.
  • Mobile and local commerce go hand in hand. In a few cities, Groupon is testing out Groupon Now and LivingSocial is offering Instant Deals. In both cases, the deals appear on mobile apps and can be redeemed instantly, rather than having to wait a day for the deal to go live, as is the case with their regular daily deals. The downside of these deals is that Groupon and LivingSocial cannot take advantage of their existing deal inventory and they have to actually provision participating merchants with iPhones and iPads so that they can accept the deals and Groupon/LivingSocial can track them. Yelp is doing something similar where you have to show a redemption code to the merchant from your phone.
  • Foursquare and Facebook are taking a different approach through their separate partnerships with American Express. Since AmEx is the payment system, it records deal redemptions along with the actual payments. Merchants and consumers don’t have to do anything different from what they normally do. Pay with a credit card and your deal is redeemed. Except it only works if you have an AmEx card and the discount is credited to your account later.
  • The key to closing the redemption loop is definitely payments. Investor Chris Sacca recently told Kevin Rose in a video interview the best reason why Twitter should buy Square is because Twitter has the broadest reach to distribute offers and deals, and Square has a built-in way to track redemption. This was just an off the cuff remark in a friendly chat (Twitter isn’t even in this business yet), but it makes sense.
  • We are moving from a world of online ads that produce impressions and clicks to online and mobile offers that produce real sales. If the deal companies can figure out a way to actually measure those sales, it could open up local commerce in a massive way that makes what they’ve done so far look like child’s play.
Marc-Alexandre Gagnon

How does Netswipe work? | Jumio - Netswipe - 0 views

  • How does Netswipe work? Camera + Credit Card = Secure payment Jumio’s patent pending technology turns the camera of a computer or mobile device into a card reader. The most secure form of online payment possible. Step 1 Scan your card with your webcam or phone camera. Actual card needed. (online card present transaction) Step 2 Enter security (CVV) code to complete transaction. You’re done. Netswipe – the online card present transaction, a new technology product from Jumio.
  • How Netswipe uses the webcam as a credit card reader Your webcam or phone camera is turned on during the payment process to scan your credit card and verify its authenticity. Hold the credit card in front of your camera as illustrated below. Jumio’s Netswipe scans and verifys your card details. No details are stored upon completion of the payment and the camera will be turned off automatically.
Marc-Alexandre Gagnon

Despite Expanded AmEx Deal, Foursquare Is Still A Revenue-Free Zone | TechCrunch - 0 views

  • Foursquare is expanding its relationship with American Express to provide local deals to people who sync their cards to their Foursquare accounts. AmEx did a trial at SXSW, and that went well enough that it is rolling out the deals more broadly.
  • The discounts, such as $20 off a $50 purchase at Sports Authority, are automatically applied to your AmEx account when you check in via Foursquare to a participating merchant before a purchase. Everyone in local commerce is trying to figure out how to close the loop between deals and payments. Google thinks NFC chips in Android phones will be the answer in the form of a Google Wallet. Whereas Groupon is trying out instant mobile deals with Groupon Now. By tying its specials to a credit card, Foursquare is closing the payment loop with something everyone already carries around in their wallets.
  • Once companies can tie mobile ads or deals to payments, they will be able to measure directly the sales generated by these mobile promotions. And one day that could potentially be a huge new business. But for now, it’s making absolutely zilch for Foursquare, which remains a revenue-free zone. As the New York Times reports: Foursquare will not be receiving any revenue from the American Express deal
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  • Foursquare wants to make sure it gets the product experience right for both merchants and users before turning on revenue, but it can’t wait too long, especially if it wants to justify that billion-dollar valuation in its next round of funding. The race is on to create as many great local deals as possible to present to mobile consumers. And its biggest competitor is Groupon Now.
  • While Groupon is already the largest daily deal company in the world, it wants to move from deals people sign up for in advance through massive email marketing campaigns to instant deals they find on their mobile phones. The company is testing its own mobile app called Groupon Now in a few cities like Chicago and New York. Groupon Now deals are different than regular Groupon deals in that consumers don’t have to wait a day to redeem them. They are available instantly and you can find them on your mobile phone when you are nearby a merchant offering one of these deals.
  • A Groupon Now deal is directly equivalent to a Foursquare special powered by AmEx in that it is instantly redeemable and the payment can be linked to the offer. Closing this loop is the Holy Grail of digital local commerce. But closing that loop is not enough.
  • Foursquare simply doesn’t have the salesforce to craft the same kind of deals that Groupon can. Groupon’s deals tend to be more alluring with deeper discounts. AmEx is helping Foursquare here by sourcing many of these deals itself through its own salesforce and existing relationships with local and national merchants, but it also gets to keep all the revenue. At least for now.
  • Foursquare is bringing the users (and some of the deals), and is betting that eventually that will be worth something. It’s all about who can create a market of users and deals faster. Foursquare’s approach is to build up its users first—now it’s got 10 million—and then hope the deals trickle up organically or through partnerships. Groupon is almost taking the opposite approach, trying to build up an inventory of great mobile deals first and then hoping that the consumers will come. The thing is that it takes both sides to make a market.
Marc-Alexandre Gagnon

AT&T, T-Mobile and Verizon give Isis mobile payment network a $100 million boost -- Eng... - 0 views

  • How do you compete with Google's new Wallet mobile payment system? Well, a $100 million cash infusion certainly couldn't hurt. AT&T, T-Mobile and Verizon have plans to invest just that amount in Isis, sources told Businessweek. That sum is likely to grow, since taking on Google is no small feat, especially considering Wallet is already off the ground, with nationwide retail partners and support for MasterCard PayPass. Though Isis first made its debut last year, Google Wallet, which was announced in May, has clearly taken the lead. Isis is little more than a top-level website at this point, though with three of the nation's largest carriers providing support, it could have a chance to catch up -- especially if the carriers elect not to partner with Google, leaving Sprint as the sole wireless provider. We're glad to see some potential healthy competition for Wallet, especially considering that it was looking like Google was poised to create a monopoly. We expect much more to come on the Isis front, but in the meantime, hold on to those wallets -- cell phone payments may be in your future, but for now, paper and plastic are where it's at.
Marc-Alexandre Gagnon

Six handset makers back Isis NFC payment [29Sep11] - 0 views

  • LONDON – Isis, a joint venture between U.S. mobile phone service providers AT&T Mobility, T-Mobile USA and Verizon Wireless, has announced that HTC, LG, Motorola Mobility, RIM, Samsung Mobile and Sony Ericsson will introduce NFC-enabled mobile devices that implement Isis NFC and technology standards for electronic payment.
  • Isis is working with DeviceFidelity Inc. (Richardson, Texas) to standardize the addition of NFC functionality to cell phones to turn them into electronic wallets, which DeviceFidelity does using a micro-SD card technology.
  • Pilot deployments are expected in 2012.
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  • NFC-enabled phones are expected to allow consumers to make payments, store and present loyalty cards and redeem offers at participating merchants with the tap of their phones
  • However, the industry has been slow to implement the technology as different groups – particularly credit card companies and cell phone service providers – have maneuvered for control of systems in deployment and lobbied for support and critical mass.
  • "NFC is the future of mobile payments and will ensure that transactions are done securely from mobile devices,"
Dan R.D.

PayPal unveils peer-to-peer NFC payment system [13Jul11] - 0 views

  • PayPal has shown their new peer-to-peer NFC payment system at MobileBeat 2011 today, using two Android powered Samsung Nexus S phones.  The premise is simple -- open the app on both phones, enter the payment amount on one, and bump them together.  After the buzz, enter account details, and the payment is processed.  Afterwards, the normal email receipts are generated and sent out, just like we did it in the old days.There's no firm date when to expect this, but PayPal says "late this summer".  Another compelling reason for manufacturers to put NFC capabilities in their new models, or just a security concern?  Either way, we'll find out soon enough.  Hit the break to see a demo video.
Marc-Alexandre Gagnon

What Could Wal-Mart Do With Square Mobile Credit Card Readers? [Updated] [24Oct11] - 0 views

  • Square has struck a deal with Wal-Mart that will bring the dongle into retail stores across the country.
  • In theory, Wal-Mart could arm all of the floor representatives with Square dongles and have customers in and out. It may even help alleviate long lines at the checkout.
  • It is also imaginable that Wal-Mart could set up in-store payment kiosks away from the registers with the Square Register.
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  • It could just be a little booth in every department of a Wal-Mart that would be designed to handle payments for a couple of items.
  • One of the biggest benefits for Square could be to get Wal-Mart to leverage its existing Card Case program that allows for simple payments and transaction information between the customer, the retailer and the payments platform. The Square Card Case was unveiled in May and initially only rolled out to five cities and 50 retail partners.
  • Square posits the Card Case as an Amazon-style "one-click buying" method, except in the real-world as opposed to digital payments.
  • Users that download the app can set up a "card" from a retailer and see what is happening with the retailer, from new deals to changes in the menu. Wal-Mart could institute the Card Case in a variety of ways, from the national level for what is happening with all Wal-Mart retail stores, to dedicating local managers to updating the card case for each individual store.
  • In terms of that goal, the Wal-Mart adoption may have the affect of a giant marketing campaign. The greatest benefit to Square from Wal-Mart may not be actual transaction revenue, but helping to speed up the awareness and adoption of the platform.
Dan R.D.

Intuit eyes NFC for mobile payment system | Digital Media - CNET News [10May11] - 0 views

  • Intuit wants to give its customers a glimpse of the future of mobile payments through an adaptation of its GoPayment service that eliminates the need for credit cards. Tapping into the growing field of NFC (near-field communication) technology, Intuit's reimagined GoPayment service would let consumers wirelessly pay for items on the go through just a touch of an NFC-enabled cell phone. With the necessary NFC hardware and credit card information stored on a mobile phone, consumers could leave their money and credit cards at home and use their phones to buy items and services at stores, restaurants, and other retail outlets. Retailers themselves would be able to send certain information back to the consumer's phone, including receipts, coupons, and loyalty programs.
Marc-Alexandre Gagnon

Finextra: Citi mobile payments head Chu quits for LivingSocial [02Dec11] - 0 views

  • Dickson Chu, the high profile and often outspoken head of digital and mobile networks at Citi, has quit the bank to join daily deals outfit LivingSocial.
  • Chu joined Citi from PayPal less than two years ago with a brief to kickstart the bank's mobile payments programme. Unusually for the conservative banking industry, Chu was prepared to speak his mind and was an unashamed advocate of the Google Wallet venture.
  • Citi is currently the sole banking partner for the search giant's mobile payments operation, which is straining to make a mark on the high street ahead of the forthcoming launch of a rival programme by the Isis carrier consortium.
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  • Prior to joining Citi, Chu spent six years at PayPal, where he directed the group's mobile product strategy and development.
  • At LivingSocial he will serve as SVP for the company's Merchant Solutions division.
  • Tim O'Shaughnessy, CEO of LivingSocial, says: "Dickson brings a deep background in developing vital business services for merchants, and we believe he is the ideal leader for a new division within LivingSocial dedicated to the creation of the next generation of local merchant solutions."
  • Finextra verdict After witnessing Chu's robust performance at a BAI Banking Strategies panel in October - Citi rounds on Isis, urges other banks to join Google Wallet - it was clear that he wasn't cut out for a long-time job in banking. While the other career bankers on the panel hemmed and hawed over the more difficult issues, Chu was unafraid to speak out, often prefacing his comments with lines like "As a banker I shouldn't be saying this, but..." or "I'm still learning what we can and cannot say as a bank".
  • His departures is not only a loss for Citi, but for the industry as a whole, which needs more people who are prepared to stick their necks out and think the unthinkable as the financial services business is refashioned by new digital technologies and increasingly challenged by new entrants and more nimble start ups.
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