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In order to be taken seriously, small businesses need to convince customers of their professional ability and their value. Small businesses can punch above their weight by taking the time to go to market with a professional set of business documents, templates and content to ensure customers aren't dismissing them before they have a chance to pitch the value of their product or service. But how can small businesses deliver a professional image when they don't have the same resources as big businesses? Web-based solutions, also known as 'cloud solutions,' help small businesses maintain professional-looking documents even while collaborating and editing with employees in real-time from different locations. Gone are the days where employees hoped documents maintained proper spacing and margins; small businesses can now create materials in confidence and showcase their professional ability to customers. Below are just a few of the ways small businesses can ensure they are maintaining a professional appearance when it comes to the business communications: MAKE THE FIRST IMPRESSION A PROFESSIONAL ONE An email newsletter is often a small business' first connection with a potential customer; they can keep it professional by registering a business email domain (johndoe@yourbusiness.com) and sending all communications to customers and potential customers from there. Most cloud solutions offer a cost-efficient and easy way to customize emails with basic client information - small businesses should take the time to add a personal touch to connect with their customers. Messages should be short and to the point to ensure their email will bring value to potential customers. Email signatures should be simple, clean and professional, and employees shouldn't forget to run a spell-check before hitting send. CREATE CUSTOMER-READY DOCUMENTS Whether creating documents on an office desktop or on-the-go on a mobile or tablet device through Office Mobile Apps in Office 3

This episode marks the first in a three part series, as hosts Jeremy Chapman and Yoni Kirsh go deeper on automating the new Office for your organization. Watch as they reveal the second XStream install of the season, as host and pilot Yoni attempts an Office 365 ProPlus install, with no Internet access, while performing outrageously high-G aerobatics.

Small businesses have enough to focus on without having to spend time and energy worrying about email, data storage or backup servers. In fact, most small businesses don't know or understand what a server is. The good news is that in today's technology environment, they don't need to. This is because more small businesses are rapidly moving from outdated technology solutions to Web-based solutions to power their company, also known as "moving to the cloud." By moving to cloud solutions like Office 365, small businesses find they can concentrate their resources on growing their business rather than trying to solve technical issues. Large enterprises typically have entire divisions dedicated to supporting and keeping their IT infrastructure up and running. Even though small businesses don't have this luxury, they can still punch above their weight by choosing the enterprise-grade IT services in Office 365 to help solve their most top-of-mind business challenges.

We're excited to announce a major upgrade for our Outlook.com app for Android devices that overhauls the entire user interface and provides a number of new features. You can get the latest app here. www.office.com/setup We believe that the best mobile experience is enabled through Exchange ActiveSync-which provides a rich, powerful, network-optimized experience for Windows Phone, iOS and other mobile devices. However, native support for Exchange ActiveSync on Android devices varies significantly and so we build a separate app to ensure as many people as possible can have a great Outlook.com experience across all their devices. As you've heard us talk about previously, the overall response to Outlook.com has been very positive. However, our Android app has been behind and so we're excited to take this large step forward. Starting today, you can get the same great Outlook.com look and feel you've come to love on Windows 8 and the web on your Android device.

WWW.OFFICE.COM/SETUP BLOGS: HAVE YOU EVER GOTTEN THIS ERROR MESSAGE? MICROSOFT TELLS YOU, "SORRY, SOMETHING WENT WRONG," BUT YOU DON'T KNOW THE BEST, MOST EFFECTIVE WAY TO TROUBLESHOOT THE PROBLEM. www.office.com/setup Blogs: great way to rescue your PC now We know this error can be frustrating. If you've gotten the "something went wrong" error during an Office 365/Office 2013 (or 2016) installation, we want to help! First, go to this Microsoft troubleshooting article and run the "Fix it" tool. This automated tool will take you through a process of uninstalling Office so you can re-install a clean version. Tip: we've seen the advice to NOT use Internet Explorer to run the tool, but rather another browser like Chrome or Firefox, so you can keep it running even when other Windows applications need to close. Be sure to select "Apply this fix" when offered. Once you're done running the Fix it tool, restart your computer and try re-installing Office. Often, this fix will suffice. If not, move on to alternate methods: Check your internet connection. Make sure you're not on a limited connection and your router's firmware is up to date (to do this, you may need to check with your router manufacturer). Clear your browser cookies & cache and reset Internet Explorer settings. Make sure you've removed older versions of Office. Uninstall earlier Office versions from the Control Panel, or visit this article for more help: How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel. Temporarily disable your antivirus software. Hopefully you're on your way with Office! But if these solutions don't work, you can find more detailed instructions in this Microsoft support article. If you still need help, post a topic on the Office 365 Community forum.

www.office.com/setup Blogs: Microsoft Word is an essential tool for any individual in today's digital age. Whether you are a working professional, a diligent student or an active retiree, proficiency in Microsoft Word is a vital skill1 that is useful for both complex business requirements as well as basic day-to-day purposes. Not only is Microsoft Word a flexible tool that allows you to achieve many of your digital document needs, it is also one of the most user- friendly applications from the Microsoft Office suite. Below are 10 MS Word features that you should be using at work, school or home but likely aren't. 1. SMART ART The Office 2007 and Office 2010 applications share very similar features for working with a range of graphics including pictures, Clip Art, Shapes, diagrams and Charts. It's easy to confuse SmartArt with the similarly named WordArt. Where WordArt just allows you to display text using a wide variety of different formats and effects, SmartArt is a comprehensive and flexible business diagram tool that greatly improves upon the 'Diagram Gallery' feature found in previous versions of Office. Smart Art screen shot 2 - www.office.com/setup The great thing about SmartArt is the ability to swap between different diagrams, even diagrams from other categories, without losing the information that you have already entered. From the selection available, use whichever SmartArt is appropriate to give your document that little bit extra charm. 2. TURN DATA INTO VISUAL CHARTS Charts are created using the same chart 'engine' that Excel uses. Accordingly, as your chart is created, another window will appear containing the Excel-generated data that the chart is based on. Use the Insert Chart button in the Illustrations group to insert a chart and select from the variety of options. The charts are versatile, just like the user-friendly data represented separately in MS Excel to smooth out the whole data-input-to-graph process. Visual Charts -