Group items tagged FERPA - NEW SLATE (WM-CSPD)

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shared by Rob Reynolds on 28 Jan 10 - Cached

Unreasonable fears should not be an impediment to any technology adoption. Some risk, considered and acceptable, is a part of any change.
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FERPA compliance is more a task of user behavior rather than infrastructure, and thatthe features within Google Apps allow FERPA compliance.
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shared by Rob Reynolds on 01 Feb 10 - No Cached

- Rob Reynolds on 01 Feb 10
  
  The FERPA question
  
  <div class="cArrow"> </div><div class="cContentInner">The FERPA question</div>
  
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I challenge GoogleApps for Education--the organization, not the users--to speak up and share the toll-free number they have for technical support, knowledgeable support staff to respond to questions, and HelpDesk for their GoogleApps
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- Rob Reynolds on 01 Feb 10
  
  This comment does not align with the fact that "helpdesk" models have changed drastically by all software. Perhaps a place for a future business opportunity...? I would say, when it comes to seeking answers for google apps questions, I have always found the answer within a few clicks and searches. There is a good tech support sytem, it just doesn't look and feel the same as the old model.
  
  <div class="cArrow"> </div><div class="cContentInner">This comment does not align with the fact that "helpdesk" models have changed drastically by all software. Perhaps a place for a future business opportunity...? I would say, when it comes to seeking answers for google apps questions, I have always found the answer within a few clicks and searches. There is a good tech support sytem, it just doesn't look and feel the same as the old model.</div>
  
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