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Viral marketing involves a wide range of promotional activities that motivate people to pass along a marketing message to other individuals through any means of communication. Viral marketing can spread to millions in just seconds with the use of internet, hence the term "Viral".

A healthy business knows how to effectively cater to their customers in the general interest of business financial stability that is constantly intertwined with above average customer satisfaction.

Customer support services involve a range of methods primarily set to assist customers in availing, using and maintaining products and services. It may include helping customers in planning, installation, troubleshooting, maintenance, upgrading, and disposal of a product or service.