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CRM Metrix

70% of Companies Ignore Customer Complaints on Twitter | social crm | Social Media Cons... - 0 views

www.convinceandconvert.com/...customer-complaints-on-twitter

shared by CRM Metrix on 12 Oct 11 - No Cached
  • CRM Metrix on 12 Oct 11
     
    1,298 Twitter complainants found that only 29% of those tweet gripes were replied to by the companies in question
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