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The 2011 CRM Market Leaders - CRM Magazine
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www.destinationcrm.com/...-CRM-Market-Leaders-76485.aspx
market
CRM
leaders
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CRM Metrix
on 19 Aug 11
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70% of Companies Ignore Customer Complaints on Twitter | social crm | Social Media Cons...
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www.convinceandconvert.com/...customer-complaints-on-twitter
shared by
CRM Metrix
on 12 Oct 11
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CRM Metrix
on 12 Oct 11
1,298 Twitter complainants found that only 29% of those tweet gripes were replied to by the companies in question
1,298 Twitter complainants found that only 29% of those tweet gripes were replied to by the companies in question
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