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70% of Companies Ignore Customer Complaints on Twitter | social crm | Social Media Cons... - 0 views

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    1,298 Twitter complainants found that only 29% of those tweet gripes were replied to by the companies in question
Nicolas Saintagne

The 4 Pillars of a Customer Advocate Program  | Social Media Blog for Busines... - 0 views

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    How to build an efficient customer advocacy program/platform: choice of tools, ranking of features and importance of measurement.
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