CM150 Listening: Our Most Used Communications Skill | University of Missouri Extension - 0 views
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Listening is the communication skill most of us use the most frequently. Various studies stress the importance of listening as a communication skill. A typical study points out that many of us spend 70 to 80 percent of our waking hours in some form of communication. Of that time, we spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening. Studies also confirm that most of us are poor and inefficient listeners.
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Listening training unavailable Even though listening is the communication skill we use most frequently, it is also the skill in which we've had the least training. From personal experience, we know we've had much more formal training in other major communication skills — writing, reading, speaking. In fact, very few persons have had any extended formal training in listening. The same is true of informal training. It's not difficult to find workshops and conferences that provide opportunities to improve our writing and speaking skills. But it is difficult to find similar training programs to sharpen listening skills.
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Thought speed greater than speaking speed Another reason for poor listening skills is that you and I can think faster than someone else can speak. Most of us speak at the rate of about 125 words per minute. However, we have the mental capacity to understand someone speaking at 400 words per minute (if that were possible). This difference between speaking speed and thought speed means that when we listen to the average speaker, we're using only 25 percent of our mental capacity. We still have 75 percent to do something else with. So, our minds will wander. This means we need to make a real effort to listen carefully and concentrate more of our mental capacity on the listening act. If we don't concentrate, we soon find that our minds have turned to other ideas.
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