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The majority of communication is non-verbal. But how do you make sure your workplace body language is correct? How important is body language? "We're very influenced by non-verbal communication," says Joe Navarro, author of What Every Body is Saying: An ex-FBI Agent's Guide to Speed-reading People. If you look at presidential debates, the body language of the candidates is often what people recall most. "They remember their mannerisms and how they looked. In the workplace a lack of social intelligence is what keeps a lot of people from climbing the ladder," he says. Elizabeth Kuhnke, an executive coach and body language expert, says: "It is a very important part of relationship building. Establish that rapport and people will follow your lead; you control the emotional agenda."