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This article will try to make two points: 1. accessibility statements are often pointless and 2. you are better off with a "site help" if you think your target audience need it.

The Authors Guild is pressuring Amazon to modify the Kindle 2 so that the synthetic speech function can only be used with the express authorization of the owner of the copyright of a work. A coalition of organizations that represent or work with persons with reading disabilities is organizing a protest to persuade the Guild to change its position. KEI supports the protest, and makes this statement on the Kindle 2 issue:

And here is a powerful statement from Carrie Russel, Director Program on Public Access to Information, ALA Office for Information Technology Policy "It is hard to know what is worse - Amazon cowtowing to the Authors Guild's request to remove the text to speech function or the Authors Guild seeking to squeeze every penny they can from the visually impaired who are already paying for the Kindle books. Amazon did not have to cave - there was no license they had agreed to with the Authors Guild to remove the speech function that would have expanded rights to private reading. Shame on the Authors Guild for being greedy and downright mean to the visually impaired."

Finally, the absence of accommodation for persons with disabilities has been falsely attributed to Santiago Calatrava's supposed desire for a more pure design. This is simply not true. A number of designs were proposed that would have accommodated the needs of persons with disabilities. The decision to eliminate these accessibility options was made by the Comune di Venezia, which considered its existing system of transport for persons with disabilities to be entirely adequate, requiring that no special provisions for access were needed on this bridge.

Same as in Forbes' but on the NFB site with contact info

The blind and other readers have the right for books to be presented to us in the format that is most useful to us, and we are not violating copyright law as long as we use readers, either human or machine, for private rather than public listening. The key point is that reading aloud in private is the same whether done by a person or a machine, and reading aloud in private is never an infringement of copyright. Amazon has taken a step in the right direction by including text-to-speech technology for reading e-books aloud on its new Kindle 2". More details are available on the Forbes website.