tore sampling, Kraft and Intel recently teamed up to launch iSample to create such an experimental element to impact the customer experience. iSample is truly a unique technology that blends various elements to impact the consumer. This includes digital signs to attract consumer attention to the device, an interactive touch screen that dispenses the customer-selected product sample and anonymous video analytics to ensure, in the first iSample product test, that only adults are trying the product. (The product being tested is a dessert aimed only at adults.) Kraft’s objective through the deployment of these cutting-edge technologies is to create a personalized shopping experience that emotionally engages the consumer with the product to build interest and sales.
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