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January 4th, 2013 at 11:00 am by David Farrar Sophie Speer describes her experience: In travel, some factors, like the weather, are uncontrollable. But after 12 hours being messed around by Jetstar on Wednesday, it was the management of controllable factors that put them to shame.

commentary Qantas' budget carrier Jetstar made the headlines for all the wrong reasons when it launched two weeks ago. One hundred thousand tickets at an introductory offer of AU$29 apiece for domestic travel was too much to resist so as soon as tickets went on sale at 6am, it was a clean sweep -- much like the Lord of the Rings at the Oscars.