Virtual communities can make the world a better place. or they can manipulate elections by spreading hate messages en conspiracy theories. Or they can manipulate the stock markets in a so-called anti-establishment frenzy, which is no more that a thin veil hiding resentment, hate and greed. Revolutions are not always pretty to look at.
Jon Bell worked on Twitter's Abuse team as the lead designer in 2016, and is haunted by his team's inability to take the threat seriously and make significant progress towards addressing it.