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Airwars, a nonprofit based in London that monitors news reports, accounts by nongovernmental organizations, social-media posts and the coalition’s own public statements. Airwars tries to triangulate these sources and grade each allegation from “fair” to “disputed.” As of October, it estimates that up to 3,000 Iraqi civilians have been killed in coalition airstrikes — six times as many as the coalition has stated in its public summaries. But Chris Woods, the organization’s director, told us that Airwars itself “may be significantly underreporting deaths in Iraq,” because the local reporting there is weaker than in other countries that Airwars monitors.

the coalition, the institution best placed to investigate civilian death claims, does not itself routinely dispatch investigators on the ground, citing access and security concerns, meaning there has not been such a rigorous ground investigation of this air war — or any American-led air campaign — since Human Rights Watch analyzed the civilian toll of the NATO bombing in Kosovo, a conflict that ended in 1999

we selected three areas in Nineveh Province, traveling to the location of every airstrike that took place during ISIS control in each — 103 sites in all. These areas encompassed the range of ISIS-controlled settlements in size and population makeup: downtown Shura, a small provincial town that was largely abandoned during periods of heavy fighting; downtown Qaiyara, a suburban municipality; and Aden, a densely packed city neighborhood in eastern Mosul. The sample would arguably provide a conservative estimate of the civilian toll: It did not include western Mosul, which may have suffered the highest number of civilian deaths in the entire war. Nor did it include any strikes conducted after December 2016, when a rule change allowed more ground commanders to call in strikes, possibly contributing to a sharp increase in the death toll.

In addition to interviewing hundreds of witnesses, we dug through the debris for bomb fragments, tracked down videos of airstrikes in the area and studied before-and-after satellite imagery. We also obtained and analyzed more than 100 coordinate sets for suspected ISIS sites passed on by intelligence informants. We then mapped each neighborhood door to door, identifying houses where ISIS members were known to have lived and locating ISIS facilities that could be considered legitimate targets. We scoured the wreckage of each strike for materials suggesting an ISIS presence, like weapons, literature and decomposed remains of fighters. We verified every allegation with local administrators, security forces or health officials

During the two years that ISIS ruled downtown Qaiyara, an area of about one square mile, there were 40 airstrikes, 13 of which killed 43 civilians — 19 men, eight women and 16 children, ages 14 or younger. In the same period, according to the Iraqi federal police, ISIS executed 18 civilians in downtown Qaiyara

in about half of the strikes that killed civilians, we could find no discernible ISIS target nearby

By the time the information made its way to the coalition and it decided to act, the mortar had been moved. Such intelligence failures suggest that not all civilian casualties are unavoidable tragedies; some deaths could be prevented if the coalition recognizes its past failures and changes its operating assumptions accordingly. But in the course of our investigation, we found that it seldom did either.

On the evening of April 20, 2015, aircraft bombed the station, causing a tremendous explosion that engulfed the street. Muthana Ahmed Tuaama, a university student, told us his brother rushed into the blaze to rescue the wounded, when a second blast shook the facility. “I found my brother at the end of the street,” he said. “I carried him.” Body parts littered the alleyway. “You see those puddles of water,” he said. “It was just like that, but full of blood.” We determined that at least 18 civilians died in this one attack and that many more were grievously wounded. News of the strike was picked up by local bloggers, national Iraqi outlets and ISIS propaganda channels and was submitted as an allegation to the coalition by Airwars. Months later, the coalition announced the results of its investigation, stating that there was “insufficient evidence to find that civilians were harmed in this strike.” Yet even a cursory internet search offers significant evidence that civilians were harmed: We found disturbingly graphic videos of the strike’s aftermath on YouTube, showing blood-soaked toddlers and children with their legs ripped off.

Human rights organizations have repeatedly found discrepancies between the dates or locations of strikes and those recorded in the logs. In one instance, the coalition deemed an allegation regarding a strike in the Al-Thani neighborhood of Tabqa, Syria, on Dec. 20, 2016, as “not credible,” explaining that the nearest airstrike was more than a kilometer away. After Human Rights Watch dispatched researchers to the ground and discovered evidence to the contrary, the coalition acknowledged the strike as its own

The most common justification the coalition gives when denying civilian casualty allegations is that it has no record of carrying out a strike at the time or area in question. If incomplete accounts like these are standard practice, it calls into question the coalition’s ability to determine whether any strike is its own. Still, even using the most conservative rubric and selecting only those 30 airstrikes the Air Force analysts classified as “probable” coalition airstrikes, we found at least 21 civilians had been killed in six strikes. Expanding to the 65 strikes that fell within 600 meters — for example, the strikes on the home of Inas Hamadi in Qaiyara and the electrical substation in Aden — pushed that figure to at least 54 killed in 15 strikes. No matter which threshold we used, though, the results from our sample were consistent: One of every five airstrikes killed a civilian

“We deeply regret this unintentional loss of life in an attempt to defeat Da’esh,” Scrocca wrote, using another term for ISIS. “We are prepared to offer you a monetary expression of our sympathy and regret for this unfortunate incident.” He invited Basim to come to Erbil to discuss the matter. Basim was the first person to receive such an offer, in Iraq or Syria, during the entire anti-ISIS war.

“This situation of war,” he continued, “big corporations are behind it.” This is where the real power lay, not with individual Americans. He’d come to believe that his family, along with all Iraqis, had been caught in the grinder of grand forces like oil and empire, and that the only refuge lay in something even grander: faith. He had rediscovered his religion. “There was some bond that grew between me and my God. I thanked him for keeping my son alive. I thanked him that my operation was successful. Now I can walk.”