Say what? Do patients really hear what doctors tell them? | Heart Sisters - 0 views
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anonymous on 26 Mar 13"From previous work, including a well-regarded 1999 study from the University of Washington, we know that doctors ask patients whether they understand what was just discussed less than 2% of the time. "Doctors should be trained to routinely check for understanding to ensure that there is neither miscommunication nor mismatch between what the patient wants and what doctors assume the patient wants.""