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Patients who are in the hospital are in there for a reason. Learn 5 things you should never do when you visit a patient and make the patients feel better.

The goal is to help clinicians effectively manage negative emotional responses that might otherwise threaten future professional competence, patient care, and safety. Anecdotal feedback suggests that those professionals involved in such events have meaningfully benefited from the program.

Participating hospitals reduced mortality among sepsis patents during the study period by 44 percent, 1-year poststudy mortality decreased by 54.5 percent, and the initiative has generated a positive return on investment.