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More and more organizations realizing the benefits of a customer management strategy and implementing CRM systems. But successful implementation of a CRM system within an organization is easier said than done. Introduction of a CRM system requires a change in approach to customer management at the organizational level. Its not the concern of merely a department - whether marketing, sales, or IT. On top of all this, many organizations also hear scary stories of failed CRM experiments at other organization and hence, don't want to commit to a CRM strategy themselves.

More and more organizations realizing the benefits of a customer management strategy and implementing CRM systems. But successful implementation of a CRM system within an organization is easier said than done. Introduction of a CRM system requires a change in approach to customer management at the organizational level. Its not the concern of merely a department - whether marketing, sales, or IT. On top of all this, many organizations also hear scary stories of failed CRM experiments at other organization and hence, don't want to commit to a CRM strategy themselves.

Customer Relationship Management (CRM) is really an age old business practice of take care of your customer's requirements for a mutually beneficial relationship. However in the modern business, just like everything else, CRM also has evolved from being just a business strategy to a software dependent business strategy. So the future of CRM is also a glimpse of the future of technology. In the infographic below, we have covered 8 such trends that are as much about the future of CRM as they are about the Future of technology itself.

Customer Relationship Management (CRM) is really an age old business practice of take care of your customer's requirements for a mutually beneficial relationship. However in the modern business, just like everything else, CRM also has evolved from being just a business strategy to a software dependent business strategy. So the future of CRM is also a glimpse of the future of technology. In the infographic below, we have covered 8 such trends that are as much about the future of CRM as they are about the Future of technology itself.

eCommerce is more than an alternative retail option today, since it has become an imperative part of our lives. Today, with the help of online stores, we have got a plethora of options available to choose from right from within our computers or smartphones. But the rise of online stores also means more competition. To stay ahead in today's eCommerce market you must have an effective eCommerce marketing strategy that takes you ahead of the competition and caters to the ever changing needs of online shoppers.

eCommerce is more than an alternative retail option today, since it has become an imperative part of our lives. Today, with the help of online stores, we have got a plethora of options available to choose from right from within our computers or smartphones. But the rise of online stores also means more competition. To stay ahead in today's eCommerce market you must have an effective eCommerce marketing strategy that takes you ahead of the competition and caters to the ever changing needs of online shoppers.