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This OCLC membership report explores this web of social participation and cooperation on the Internet and how it may impact the library’s role, including: The use of social networking, social media, commercial and library services on the Web How and what users and librarians share on the Web and their attitudes toward related privacy issues Opinions on privacy online Libraries’ current and future roles in social networking

This international study, conducted jointly by OCLC and the Rutgers School of Communication, Information and Library Studies, will investigate factors influencing the selection and use of chat-based VRS study user and staff perceptions of satisfaction investigate why non-users of these services do not choose VRS seek to develop research-based recommendations for VRS staff to increase satisfaction.