The High Cost of Avoiding Conflict at Work - WSJ - 0 views
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And with more businesses relying on teamwork, top managers' conflict-resolution skills are in greater demand
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Southwest Airlines Co. leaders wanted to shake up what they viewed as a culture of "artificial harmony" among staffers.
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It's not that firms want contentious leaders, but those who retreat from confrontation tend to postpone hard decisions and allow problems to fester, according to Ms. Glaser.
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