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Jas P

Kyro Beshay: Hacking Behavior: The Behavior Potential - 0 views

  • One of the most popular theories on the phases of behavior change is known as the Transtheoretical Model. It outlines five phases that lead to an alteration in one’s behavior: precontemplation, contemplation, preparation, action, and maintenance. Here is a quick overview of each phase: Precontemplation: Individual is unaware that their behavior is a problem. Contemplation: Individual is aware that their behavior is an issue and is ambivalent as to whether action should be taken. Preparation: Individual plans to take action in the near future – a “window of opportunity” has opened. Action: Individual has made specific overt modifications to their lifestyle. Maintenance & Relapse Prevention: Individual take steps to avoid factors that increase the risk of relapse.
  • The Behavior Potential illustrates the common cycle of awareness, motivation, action and frustration we often experience when trying to change our ways, with each spike representing a single attempt. The goal is to manipulate the phases of the Behavior Potential so that:
  • Phase 0: Precontemplation – Get Views During this phase, no one has seen your product, and so the goal is to get it in front of people, which is where Growth Hacking comes into play.
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  • Phase 1: Contemplation & Preparation – Present The Problem & Solution So you’ve finally found someone to look at your product. Now your goal is to convince them they have a horrific problem and that you have a remarkable solution. This is something I see less and less. Startups will often litter their landing pages with all the great features they’ve developed, which gains them absolutely nothing if they’ve not yet convinced the viewer there’s actually something in their life that could be improved. To do this, there are 4 basic principles: Describe the problem in your viewer’s terms. Walk through examples of life with and without the problem. Outline a plan of attack. Socially validate the legitimacy of the problem with user feedback. Individuals in these stages are often ambivalent as to whether they should actually put forth effort into changing. Individuals in this stage go back and forth between reasons for concern, and justification for lack of it, with awareness of the pros for changing and an acute awareness of the cons. Show them that the benefits of switching outweigh the costs.
  • Phase 2: Action & Maintenance – Reward, Reward, Reward You’ve convinced someone to start using your product, and now you want to ensure that they’ll keep using it. The way we lengthen Phase 2, or sustain a behavioral change, is by simultaneously reinforcing the behavior while recognizing the situations which create an increased risk of relapse.
  • Reinforcement strengthens behavior – a core component of operant conditioning. There are two types of reinforcement: positive and negative. Positive reinforcement is the introduction of a positive stimulus, while negative reinforcement is the removal of a negative stimulus. An example of positive reinforcement is a mother laughing at her child’s joke, positively reinforcing that particular behavior, and likely resulting in her hearing that joke a lot more often.
  • Phase 3: Relapse – Your Rewards Aren’t Rewarding Relapse prevention involves recognizing the factors that may lead to one reverting back to their old habits, so if you find your users becoming disengaged, then there is likely a flaw in your reinforcement mechanism. The user finds it easier to not use your product. You may have convinced them that your solution is better in theory, but in practice it isn’t. To prevent relapse, constantly measure user engagement and adjust your reinforcers accordingly. Work towards bridging the gap between what you’re selling and what your users are experiencing.
Jas P

There is Nothing New in Marketing Except Catch Phrases | Iterative Path - 0 views

  • Marketing is about segmentation and targeting there is nothing more to it. Segmentation is recognizing that different people buy different products for different reasons and  finding those reasons, occasions, usage scenarios and hence what the customer is willing to pay for.
  • Targeting is delivering versions that meets those reasons and customer’s willingness to pay. I started a new series of articles on what I called “Fidelity Trap“.
Jas P

The Importance of Going Directly to Where Your Customers Are - 0 views

  • Launched in 2007, Airbnb has grown to become a $1 billion company. When Airbnb launched, they faced a tall task: How do we get people to learn about and trust our little-known website? In other words… How do we acquire users? So what approach did they take? Post on Craigslist! In a story posted by Dave Gooden, he finds out that Airbnb would contact people who were offering their homes to rent on Craigslist. The email would come from a random person (who was really from Airbnb) telling them of a “lovely site” known as Airbnb. Here’s a sample email:
Jas P

7 Tips That Will Actually Improve Your Customer Acquisition Efforts | Grow Everything. - 0 views

  • 1. 80/20 rule from Noah Kagan Appsumo’s founder, Noah Kagan, notes that one rule of thumb that they follow is to use 80% of their marketing budget for things that are working and 20% on newer marketing initiatives. One more thing: they go all in when they find marketing channels that work. You can watch one of his presentations where he shares his experiences of growing Mint, Facebook, and AppSumo here.
  • 2. Communicate, communicate, communicate At Treehouse, we work remotely and as you might imagine. There are some that think there is no replacement to working in person while others support it. For us, we’re half and half – we have an office in Orlando and we also have a team up in Portland. The rest of us are distributed. But hey, it works because we communicate a lot. If you don’t feel like you are running enough A/B tests, speak up about it. If you feel like the team needs more developers, speak up. If you feel like an executive decision is going to cost the company money in the long run, talk. People might not always agree with you but it’s your job to communicate. You’re doing the company a disservice if you aren’t being honest. To get you started, here are some tools we use to communicate: Campfire Skype Google Chat Google Hangout GoToMeeting – we use GoToMeeting for our leadership meetings. It’s very simple to use and the video quality is pretty good.
  • 3. Be a voracious reader Although there’s a lot of crappy content circulating the internet, there’s always going to be someone you can learn from. The key is being able to discern signal from noise. For example, if I’m looking to learn more on conversion rate optimization, there are great blogs such as Unbounce, ConversionXL, KISSmetrics, SEOmoz, and more. Just look at the detailed blog posts that they write: 10 Useful Findings About How People Use Websites – ConversionXL 5 Landing Page Conversion Killers – Unbounce The Ultimate Guide to Conversion Rate Optimization – SEOmoz If your goal is to squeeze every penny out of your website, you should be reading conversion rate optimization articles like the ones above. They cost no money to read and stand to help create original ideas that will eventually create more profit for you. This applies to any topic you’re interested in. Using the right tools can go a long way in helping you save time. If you’re on the go and don’t have time to read, you can use Pocket. To help you find relevant topics/articles via Twitter, you can grab curated lists using Listorious. Finally, I like picking off interesting topics from Inbound.org or Hacker News. Key takeaway: don’t read every single blog out there. Find the ones that actually add value and follow them.
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  • 4. Never assume you know everything They say two years in the tech world is like ten regular years. Things move very quickly so it’s important to stay grounded, even if you’re doing well. What worked two years ago might not be effective today. For example, if you wanted to rank well in Google for certain keywords in 2008, all you had to do was spam forum links with exact match anchor text. Doing that today would get you torched by Google. Be willing to adapt and be humble. It’ll take you a long way.
  • 5. Be willing to listen to other people People will often have opinions or ideas on how to help drive growth for the company. Listen to them. Sure, they might not have the hands on experience that you have it comes to marketing but it doesn’t mean they don’t have good ideas. Marketing/growth is a company wide initiative and everyone should be participating. I’m not saying that you have to take action on everything others tell you, but listen closely and try to discern the signal from the noise.
  • 6. Test everything We live in a world today where you no longer have to be afraid of challenging executives when you think something is wrong. If you feel strongly that something should be a certain way, all you need to do is fire up an A/B test and have the two variations duke it out. The data decides the winner. And if you are the executive and someone comes up to you with a seemingly stupid idea that you think will never work? Test it. And if their test goes to shit, then they’ll know to come back to you next time better prepared. That’s what makes data great. Don’t know what to test? Look for case studies such as this one to get ideas. Then gather feedback/data from your customers and decide on which elements you should be testing and do it. Don’t waste your time trying to outsmart your peers on why your idea is superior. Just shut up and test.
  • 7. Talk to others Talk to others. A lot. I make it a habit to talk with other Chief Marketing Officers/VP of Marketing/Growth Hackers because they share valuable experiences that might help my company grow. In return, I do the same so the relationship is mutually beneficial. If you’re starting from scratch and need a way to talk to these people, Clarity is a great way to do so. You can connect with some of the world’s brightest minds not only in just marketing, but in other areas such as angel investing. Another method is to read a lot and reach out to authors who have written articles that are truly remarkable. These are the articles that make you go ‘wow, this guy really knows what he’s talking about and I could probably learn a lot from him’. If you get that reaction, then it’s worth it to shoot them a tweet or even e-mail them. I used this method to find my present day mentor, who has helped accelerate my growth considerably. The key is to keep reaching out to people – you never know which relationship might sprout into something very powerful so you just need to keep at it.
Jas P

Why startups shouldn't have to pay to pitch angel investors | The Jason Calacanis Weblog - 0 views

  • My Latest War: Angels charging startups to pitch ================= Recently, I was made aware of a group of angel investors that were charging startups to pitch them.
  • Yes, you heard that correctly: the rich people (angels) are charging the poor people (startup entrepreneurs desperate for cash to fuel their dreams) to hear their pitch. No, I’m not kidding. This is actually happening — and it’s widespread.
  • None of them have ever charged me a dime for doing so. Why? BECAUSE THEY ARE RICH!
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  • It’s low-class, inappropriate and predatory for a rich person to ask an entrepreneur to PAY THEM for 15 minutes of their time. Seriously, what is the cost to the party hearing the pitch? If you answered “nothing” or “the cost of two cups of coffee” you win the prize! Even if you rent a hotel room and put out breakfast for your fellow angel investors that’s like $20 a person. You mean to tell me that a room full of rich investors can’t afford to pay for their own God-damned $20 in bad coffee, stale pastry and stained ballroom rugs? Really?
  • To be clear, I am making this a class war because it is one: cash-poor startups are bringing RICH angel investors an opportunity to become EVEN MORE RICH. As such, the rich folks should pick up the non-existent to minimal costs.
  • Why startups fall for “angel group” payola =========== Now, you ask: why would any self-respecting entrepreneur pay thousands of dollars to rich people just for the opportunity to pitch? Well, the truth is that the more mature — or flat out better — startups would never pay to present. The best ideas by the best entrepreneurs get socialized instantly. As an new angel investor myself, one who has only done two investments of $25,000 and $50,000, I can tell you that I already get flooded with pitches. I can’t even imagine the volume of pitches real angel investors like Matt Coffin, Sandy Climan, Sky Dayton, Tony Hsieh and Ron Conway get inundated with.
  • c) you are actually a good person who has just never thought about how smarmy it is to charge a startup for your time?
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