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Litigation 'Software as a Service' (SaaS) Arrives By Gene Albert Should your firm consider using a SaaS litigation support application? Gene Albert discusses the benefits to small and medium-sized firms, and what firms should expect. New approach Offers Ease-of-Use, Low Cost and Less Onerous IT Demands Software as a service, or 'SaaS', refers to web-native software that the service provider both develops and supports. Customers do not buy the software but rather pay to use it, often on a monthly basis.  SaaS applications have become popular in a number of industries because of its ability to provide robust functionality while not requiring from the user an upfront investment for hardware or software, or ongoing support. While the SaaS acronym is new, the idea is not.  Lexis and Westlaw pioneered the online delivery of legal research in the 1980s.  What is new about SaaS is how it's done, with new applications designed from the ground up to work over the internet. Both established and new companies have begun offering litigation SaaS applications and promise law firms the ability to manage their litigation matters anywhere from a web browser. This article will discuss why firms might want to consider using a SaaS litigation support application, benefits of the SaaS approach for small and medium-sized firms, and what a firm should expect from a SaaS provider.