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Three products in the social-software toolbox -- blogs, wikis and RSS -- have begun to gain traction inside companies. Blogs are probably the best known, thanks in part to their popularity on the Web and partly because of the handful of executives who use blogs to address customers and employees and to muse about industry trends. Lately, blogs are showing up inside companies -- including Procter & Gamble Co., Northwestern Mutual Life Insurance Co. and ad agency TBWA Worldwide, among others -- as a way for rank-and-file employees to discuss important industry trends, to bring project team members up to speed, or for employees to vent about changes within the company. Wikis aren't as familiar as blogs, but they may be even better suited for business use. They're versatile tools for doing almost any sort of collaboration, from project management to building vast repositories of knowledge. (That's what the best-known public wiki, Wikipedia, has done.) At Walt Disney Co.'s Pixar studio, for instance, wiki technology is being used to help coordinate new computerized animation tools for the studio's planned 2008 release of a film called "WALL-E." Finally, RSS (for Really Simple Syndication) knits together all the material created on blogs and in wikis and delivers it in easy-to-find fashion. RSS lets employees keep up to date on the latest blog post or change in the project-team wiki. It also can alert users to changes in business-critical information like an entry in a spreadsheet or even the computerized output from production equipment, such as error messages from semiconductor machinery. Other Web 2.0 te

Paul, Jake and I were chatting a few weeks ago wondering how we can establish an ongoing dialog with our peers in product strategy and capture the innovative ideas they have for our future products. We thought of several ways to do this: Having conference calls to exchange ideas on a regular basis Inviting our peers to collaborate on a Google doc Build a simple website to track their ideas Obviously, 1 and 2 are bad ideas, so we opted for 3. What we needed was a site where people can submit their ideas, tag them, have them be rated by their peers, and allow comments to be entered. I like to call it “The Wall” — throw your ideas up on the wall and see if they stick… the community will decide. The real name of the site is “IdeaFactory”. A pretty simple site, really. It follows the same principles as most Web 2.0 sites today — folksonomies and feedback systems (ratings/comments) to facilitate community building. So, that night I set out to build it. As you know, I’m a rails fanboy now and so building it with RoR was a no brainer for me. I already knew that there were rails plugins for most of the features we needed (tagging, comments, search, etc.) My job would be to just tie them all together. To start, I gathered together the best plugins I knew about to build this site (I used agilewebdevelopment.com to help me). I ended up with these plugins: acts_as_commentable — for comments integration acts_as_ldap_authenticated — this is a variation on acts_as_authenticated with LDAP authentication support. In the future, I think I’ll migrate the LDAP code in this plugin to the restful_authentication plugin. I needed this plugin to tie into Oracle’s LDAP system so that users can just use their Oracle userid/pwds to get into the site. acts_as_taggable_on_steroids — for tagging support asset_packager — not necessary, but does a nice job of combining and minifying my javascripts and stylesheets minus_r — not necessary, but I hate the way rails treats javascript (they make you code your javascript in ruby… lame). Also, I wanted this since I prefer to use jQuery instead of Prototype. permalink_fu — not necessary, but gives me nice readable URLs acts_as_rateable — enables a five star rating system tiny_mce — enables WYSIWYG text editing which allows people to enter their content with some basic formatting. The beauty of using rails is that over the past few years, it’s become a popular choice for building “2.0″ style apps. And so, lots of the features of a “2.0″ style web application have been turned into rails plugins which makes building stuff with those features dirt simple. It’s also a framework that has a huge (and growing) community of developers who love to share their knowledge and code. When I started building the IdeaFactory, I had no idea that I would have a working version within 24 hours with all the key feature (tagging, ratings, comments, and LDAP auth). I’ve built a few rails apps before this one, but none that were really that interesting. The IdeaFactory is something that was interesting because it was badly needed by our teams — too many ideas weren’t being shared and critiqued by the general Oracle ecosystem. So, we knew that if we built the IdeaFactory, it would get used a fair bit and would help Oracle product strategists be more collaborative. I started coding on a Thursday night and by mid-day Friday morning, I had the general pieces in place so that data can be entered. On Friday afternoon, I requested a new hostname (http://ideas.us.oracle.com — intranet) which came alive by Saturday. I made a few enhancements over Saturday and Sunday and by Monday, the site was live! Since then, the site’s taken off (thanks to the additional boost by Justin). It’s become such a popular site internally, that there’s talk of putting together a public facing IdeaFactory site for Oracle customers — I’m hoping that happens. While many of us in development have been used to the whole process of requirements gathering, writing a BRD (business requirements doc), FDD (functional design doc), and TDD (technical design doc) — which I’m intimately used to doing over the years, it’s refreshing to be able to just roll up my sleeves and start building something and have a working product within hours of starting. I can’t wait for my next project. Stay tuned… you’ll hear about it here.

Avvo's new competitor It has been a few weeks since I mentioned Avvo, the controversial Seattle online attorney rating service that was promptly sued after its debut in June. Now, it turns out that Avvo will be facing some competition from an Arlington, Va.-based startup called HireTrade that has created a "legal marketplace" in which attorneys can post online profiles and clients can attempt to find attorneys to work on their cases. For now, the company is focusing on the legal markets in Washington, D.C., New York and Philadelphia, but it plans to expand to other geographic areas in the future. HireTrade says its HourlyValue Ratings System taps the knowledge of clients to rate attorneys, a method that it believes is more effective than a 1 to 10 rating scale like what Avvo employs. (HireTrade says it will not post a rating of an attorney until it accumulates three projects/reviews of the attorney.) At the present time, HireTrade's database does not appear to be as robust as Avvo's. I searched for three different attorney names and did not get a result or an attorney rating. (Similar searches on Avvo returned hundreds of attorneys.) Still, I asked HireTrade Chief Executive Neil Sandhu how his company is different from Avvo. Here's what he said: We think that existing professional ratings systems, including most numerical ratings systems, result in arbitrary values as it is impossible for a numerical algorithm to really capture every single nuance of a professional's background or decide what is the correct weight to place on different items of information such as experience, education, etc. (not to mention the fact that it appears that some of these systems merely assign higher scores to those professionals who take the time to fill out their profiles in more detail). Thus, meaningful comparisons are difficult to draw from the numerical values that result. Furthermore, there is very little actual intrinsic value in any number generated by such a system. And he continued: But what does a 5.0, 7.5, or 10 really signify when it comes to the seller of a service and, even if a numerical system was somehow perfect at capturing and interpreting data, can you really effectively compare someone who has a 8.8 to someone who has a 9.5--what if the person with an 8.8 has worked on more difficult matters and the person with the 9.5 has worked a long time and done very well with less difficult work? When the service is at the heart of what is being sold, we think an entirely different system must be used. Those are also some of the arguments made in the lawsuit against Avvo. Posted by document.writeln(showE2("johncook","seattlepi.com","John Cook"))John Cook John Cook at August 27, 2007 11:35 a.m.Category: Avvo Comments #48664Posted by unregistered user at 8/27/07 8:33 p.m.hey. i told those guys to turn their site into a myspace for lawyers but nooooo. what do i know Report violation #48671Posted by unregistered user at 8/27/07 9:31 p.m.Avvo's primary competition is certainly their own misguided idea and the shark who pounced on their inane offering. Report violation

Bar Association Enters the 21st Century Lawyers have been using the Internet for a decade, and even the most unsophisticated consumers have had Internet access at home for at least five years. In this context, a directory that would enable consumers to find lawyers online should have seemed like a logical project for bar associations -- which purport to serve the public by helping increase access to law. The bars did little to provide lawyers with ways to list themselves online and, consequently, a few months ago, one company -- Avvo -- stepped in to fill this void  and, in doing so, attracted a controversial response.

Monday, October 29, 2007 The Semantic Web Goes Mainstream Continued from page 1 By Kate Greene Print E-mail Audio » New! Listen - Flash Listen - MP3 Subscribe to podcast What is this? Powered by Share » Digg this Add to del.icio.us Add to Reddit Add to Facebook