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Amazon's Kindle, the first eBook reader that has really started to catch on with the public, deals almost exclusively with eBooks that have DRM. According to Ian Fried, the vice president of Amazon Kindle, customers don't seem to mind: "We've had very few if any customer responses that the choice we made with DRM was a problem." But DRM could become a problem if the Kindle goes bust - then all those people who bought Kindle eBooks with DRM will have no way to read them because no other device can open the files. Beyond that, not everyone agrees that DRM is a good business strategy. Publishing consultant Michael Shatzkin says it's tough to make the case that file-sharing reduces sales. He cites science fiction writer Cory Doctorow who, he says, "does the best he can to give away as much of his content as possible." And by giving it away, Shatzkin says, Doctorow's sales have skyrocketed.